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Archived: Queens Court Requires improvement

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Inspection report

Date of Inspection: 12, 18 July 2013
Date of Publication: 20 August 2013
Inspection Report published 20 August 2013 PDF

Overview

Inspection carried out on 12, 18 July 2013

During an inspection in response to concerns

We spoke with 15 people who use the service and eight relatives or friends who were visiting at the time of our inspection. People who use the service told us staff were considerate and understanding and always maintained their dignity, privacy and independence when providing care. One person said �They are very kind to me, I feel they really listen.� Another person said �The staff always ask me how I want things done and give me choices.� People said they were involved in making decisions about their care and had the opportunity to express choice and preference in relation to how support was provided.

Throughout our inspection we observed that staff were respectful, patient and kind to people in their care. There was a quiet, unhurried atmosphere in the home.

Staff were well trained and knowledgeable about people in their care. They felt well supported by management and felt they could have a say in how the home was run. The service had an effective quality assurance in place that sought the views of people who use the service.