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Archived: Queens Court Requires improvement

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Inspection report

Date of Inspection: 26 May 2011
Date of Publication: 3 October 2011
Inspection Report published 3 October 2011 PDF

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Inspection carried out on 26 May 2011

During a routine inspection

We carried out interviews with six people to ask them about the care received at Queen's Court; four of these were residents who were able to take part in an interview, and two were relatives of two other residents who were not able to participate themselves.

We asked how staff treated people who lived at Queen�s Court and the responses were all positive, and ranged from �Generally very good�, to �I get treated very well�. We also asked if staff were respectful to residents and relatives, and everyone agreed that this was the case. We were told that people�s privacy and dignity were protected, and that there were sufficient staff to help people in a timely way.

People said the arrangements for activities had improved, and there were also positive comments about the meals. There were many compliments received about the staff generally, and where individual staff were named, this was passed on to the management for their attention. Those residents we spoke to said they felt safe at this home, and none had any complaints, though people knew who they would speak to if they did.

When asked about the quality of the service at Queen�s Court, people told us it was �Very good� and most were able to give examples of where their feedback and opinions had been sought in order to improve the service further.