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Archived: SSA Quality Care

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All reports

Inspection report

Date of Inspection: 27 February 2014
Date of Publication: 2 April 2014
Inspection Report published 02 April 2014 PDF


Inspection carried out on 27 February 2014

During an inspection looking at part of the service

When we visited SSA Quality Care in July 2013, we found concerns with record keeping. We found examples where assessment forms were incomplete and did not provide a clear picture of the person's assessed needs. They did not detail what level of help they required assistance with and what they could do themselves. We saw some risk assessments in relation to the working environment and moving and handling but we saw inconsistencies in relation to other areas of care which had the potential of placing people's welfare and safety at risk. Documentation containing tick boxes were not always completed and the daily reports were brief and did not detail the care provided in a personalised manner. Further concerns were in relation to the recording of the visit times compared to those on the electronic monitoring system which suggested poor recording by staff.

During this visit we found the service had made some progress on monitoring people's daily records to ensure they were accurate and in line with their individual care plans, provided a detailed account of the care provided in a personalised manner and the times of the visits matched those on the electronic monitoring system. Where omissions or poor recording were evident, appropriate actions had been taken to address the concerns with staff. This was to ensure they were aware of the importance and their responsibility to record the care given accurately.