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Archived: SSA Quality Care

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All reports

Inspection report

Date of Inspection: 12 July 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 July 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Staff were provided with supervision and training to enable them to deliver care and support to people safely and to an appropriate standard.

Reasons for our judgement

We spoke with five staff who all told us they felt well supported by the management team. They said there was always someone available if they had any problems. Comments included ''they are very understanding and never put us under pressure.'' ''The management team are marvellous, any problem and they sort it straight away.''

Staff said they were provided with a good level of training to assist them in their roles. We looked at a sample of staff members’ personnel files. These contained documentation which showed they were provided with appropriate training to give them the knowledge and skills to undertake their roles competently. The training included an induction at the point of employment. During the induction period they worked alongside an experienced member of staff until they felt comfortable and were competent in undertaking their role alone.

Staff told us the training was appropriate to the needs of people they provided care and support to. This included safeguarding of vulnerable, adults, mental capacity act and deprivation of liberty safeguards, manual handling, food hygiene, dementia and health and safety. They told us they were provided with refresher training when this became due. This ensured their knowledge and skills were kept up to date and encompassed changes within legislation.

Staff confirmed they were provided with regular supervision and found the manager supportive and approachable. They said their work was monitored through unannounced visits whilst they undertook visits. This was to ensure they provided the care and support in line with people's care plans and in a safe manner. Staff told us they were provided with individual one to one supervisions where they could discuss their work and any further training and developmental needs. Two staff told us they had been offered the opportunity to undertake palliative care training and another told us they were undertaking further training to gain a diploma level five in care. This showed the provider supported and encouraged staff to undertake further training opportunities to enable their personal development.

The provider informed us staff generally received an annual appraisal of their work but they were behind on this and assured us they had begun addressing the shortfall. Of six staff files we viewed two were not yet due an appraisal, two were overdue, one had been undertaken in June 2012 and a further staff member had not been documented although the carer informed us they had recently received an annual appraisal.

Staff said they were provided with staff meetings where they could discuss any areas of concern. They told us staff meetings took place regularly. Minutes of the meetings were documented and copies were supplied to staff. We saw documented copies of the minutes held in the office. The last staff meeting was held on the day of our visit.