You are here

Archived: SSA Quality Care

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 12 July 2013
Date of Publication: 5 September 2013
Inspection Report published 05 September 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 July 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

We followed through the care and support which two people received from the agency. People who used the service told us someone from the agency had visited them to assess their needs prior to them receiving a service. This ensured both parties were confident their needs could be met appropriately. We noted the assessor completed a pre-printed assessment form during the visit. This included their personal care needs, mobility, sight, hearing and communication needs, mental health and cognition, family involvement and any equipment used in the provision of care. We looked at two people's files and saw that one of these assessment forms were incomplete and did not provide a clear picture of the person's assessed needs. Whilst the assessment was not detailed to provide a good picture of their assessed needs, people's care plans were more detailed. They provided staff with details on what assistance was required, how their needs were to be met and what the person could do themselves.

Risk assessments had been undertaken in relation to the working environment. These ensured the safety and welfare of the person receiving the care and the carers supporting them. We also saw some risks in relation to people’s mobility and moving and handling had been considered and guidelines were documented for staff to follow. This ensured people received care and support safely.

Each care plan contained information on the person’s personal details including the names of other health and social care professionals such as the GP or district nurse. This ensured staff could contact other health professionals for advice if the need arose.

People told us decisions relating to their care and support needs had been discussed with them and with family members or representatives. This indicated people had been involved in the care planning process. This meant people were able to participate in making decisions relating to their care and support.

On the whole people told us they were happy with the care and support they received. They told us they were involved in the reviews of care and relatives were kept informed of any changes in their health and wellbeing. Most people felt the staff respected their privacy and dignity when providing them with personal care and respected their homes too. One person told us ''the staff are good, very caring ladies and gentlemen they always respect our home and tidy up behind them.'' Another said ''all in all we are very happy. The carers have always been thorough and friendly. We have no problems.'' However, there were concerns raised by two people, one of whom contacted us after our visit. These were in relation to the matching of their carers, the lack of respect by some and the inconsistency in the carers' knowledge and initiative. However, one told us they felt this was not the fault of the carers and said ''I think most are trying their best ....the office need to match people better.'' Of the overall service they said ''things are bumping along, it could be better but it could also be a whole lot worse.''