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Archived: SSA Quality Care

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All reports

Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 January 2013, talked with people who use the service and talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because staff had a good understanding of safeguarding issues and how to respond to any allegations or incidences.

We saw policies and procedures in place to safeguard people from abuse including a staff whistle blowing policy. The policy and procedure was in accordance with local and government guidance. These procedures gave staff step by step guidance on what to do regarding concerns about incidents or allegations of abuse. We were told staff had received safeguarding training during their induction and saw documentation in four staff files which verified this. The staff we spoke with demonstrated and understood their duty of care and responsibilities in relation to safeguarding people from harm. They were familiar with the whistle blowing policy, and knew they were to report any allegations or incidents of abuse to the manager or deputy manager in the first instance. Staff were also aware they could report concerns to the local authority.

People said that they felt safe and the staff looked after them well. They knew who to speak to if they had any concerns.