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Archived: SSA Quality Care

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All reports

Inspection report

Date of Inspection: 25 January 2013
Date of Publication: 22 February 2013
Inspection Report published 22 February 2013 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 25 January 2013, talked with people who use the service and talked with staff.

Our judgement

People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment.

We looked at records relating to care and saw people's decisions relating to their care and support needs had been discussed with them and with family members or other representatives. This indicated people had been involved in the care planning process. This meant people were able to participate in making decisions relating to their care, and where they were unable to do so, representatives could act on their behalf. We were told that an independent advocate would be accessed to assist people in getting their voices heard if required. An advocate is an independent person who helps people who cannot make some or all of the decisions about their care, treatment and support.

People were encouraged to raise any concerns about the care they received or any changes in the way the service was delivered. This was gathered through speaking with people on a day to day basis, through their reviews of care and through the use of telephone surveys and questionnaires.

People told us the staff respected their dignity and always knocked on their doors and called out their name before entering their homes. They said the staff treated them as individuals and respected their views and choices.