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Archived: SSA Quality Care

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All reports

Inspection report

Date of Inspection: 15 July 2014
Date of Publication: 29 August 2014
Inspection Report published 29 August 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 July 2014 and talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. The provider told us newly appointed staff completed an induction programme which provided them with the skills and knowledge to undertake their role safely. This included a five day training programme, provided by an outside company, which covered the organisation's mandatory subjects. This was followed by a period of shadowing experienced carers until the carer was confident and competent to undertake their role. We saw documentation to show staff had received training and their competencies had been checked and assessed to ensure they provided the care and support safely and in line with the organisations procedures before they worked alone. This ensured people were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

We looked at the personnel files of six staff and saw documentation which confirmed new staff were provided with a five day training programme before they began shadowing experienced carers. The training programme covered the organisations mandatory subjects. This included moving and handling, food safety, nutrition and hydration, first aid, health and safety, medication awareness, infection prevention and control, safeguarding, mental capacity act 2005 and deprivation of liberty safeguards.

We viewed the organisations staff training matrix which showed all staff were provided with regular refresher courses to ensure their skills and knowledge were kept up to date. Staff were also provided with the opportunity to undertake the national vocational qualification in Health and Social Care. We noted nine staff had gained their NVQ at level 2 or above and a further there were currently undertaking the NVQ at level three. This showed staff were provided with the opportunity to obtain further qualifications appropriate to the work they perform.

We saw documentation within staff files which showed they were provided with regular supervisions and an annual appraisal where they could discuss their work, any area of concern and any developmental needs. Similarly staff meetings were held which enabled the staff to meet as a team and discuss any important changes to the service provision, any concerns and any planned training. We saw minutes of the meetings which were kept in the office. This showed staff were supported in their roles and provided with training opportunities to add to their personal development.