You are here

Archived: SSA Quality Care

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 15 July 2014
Date of Publication: 29 August 2014
Inspection Report published 29 August 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 15 July 2014 and talked with staff.

Our judgement

Recruitment and selection processes were in place but the provider had failed to gain a written explanation of any gaps in employment where this was evident. People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

We looked at the recruitment files for six staff. We saw appropriate checks had been undertaken before staff began work. Each staff file contained a recent photograph, proof of identity, Disclosure and Barring checks (DBS) and references. Where English was not the staffs' first spoken language, written English tests had been sought and an initial interview on Skype had been undertaken to ensure their language skills were appropriate to meet the needs of people using the service. Each had completed an application form, which included a health questionnaire and a summary of previous experiences and qualifications. However, the provider had not gained a written explanation of any gaps in employment where this was evident. A copy of their job description had been signed and dated by them. This showed that all applicants had been given equal job opportunities.

There were recruitment and selection processes in place but the provider had failed to gain a written explanation of any gaps in employment where this was evident. Staff were provided with a five day induction to provide them with the training and skills to undertake their roles competently and safely. This meant people could be confident staff were appropriately qualified to provide the care and support.

The provider informed us all newly appointed staff were initially provided with an induction. The induction included five days training, provided by an outside company, which covered the organisation's mandatory subjects. This was then followed by shadowing more experienced carers until staff were competent and felt comfortable and confident to undertake their role alone. We saw documented evidence to show staff had attended a five day training programme and their practice had been monitored to ensure they delivered care and support safely and in line with the organisation's policies and procedures. This ensured people who used the service were safe and their needs were met by staff who were fit and appropriately qualified to undertake the job.