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Archived: SSA Quality Care

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All reports

Inspection report

Date of Inspection: 8 April 2011
Date of Publication: 26 July 2011
Inspection Report published 26 July 2011 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

At the time of this visit there were sufficient numbers of staff to meet people’s care and welfare needs.

Overall, we found SSA Quality Care was meeting this essential standard.

User experience

People told us the staff always arrived to provide their care even during poor weather conditions. They said the care staff generally arrived on time and in instances where they were running late the office contacted them wherever possible to let them know. They told us that the care staff always did all the care detailed in their care plans before they left to go to their next visit. They said the care was not rushed and that they were always treated with dignity and respect

Other evidence

Generally staff told us they had manageable workloads although there were a couple who said there was not enough time allowed for travelling. Records showed that staff stayed for the allocated time.

Some staff told us that they were introduced to people before they visited them on their own.

Where people require two staff to attend to their needs, the agency coupled staff together for this purpose, to ensure they provide consistency.