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Archived: SSA Quality Care

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All reports

Inspection report

Date of Inspection: 8 April 2011
Date of Publication: 26 July 2011
Inspection Report published 26 July 2011 PDF

Overview

Inspection carried out on 8 April 2011

During an inspection in response to concerns

People and their relatives told us that they were happy with the care and support that they received.

They said someone from the agency had visited them before a package of care was drawn up to determine what care and support was required.

People told us that they felt safe receiving a service from this agency. They said that if they had any concerns they would speak to the manager.

People were positive about the staff who provided their care and support. They said that they were kind, caring and attentive to their needs.

People told us the staff always arrived to provide their care even during poor weather conditions. They said the care staff generally arrived on time and in instances where they were running late the office contacted them wherever possible to let them know.

They told us that the care staff always did all the care detailed in their care plans before they left to go to their next visit.

They said the care was not rushed and that they were always treated with dignity and respect