Archived: Better Healthcare Services (Colchester)

Following our inspection we spoke with two people by telephone who received care and one relative of a person who received care from the provider. They all told us they were very happy with the service provided to them.

Both of the staff members we spoke with said they felt confident and well supported by the management to carry out their carer and administrative roles.

We saw and heard staff members talking politely to people using the service on the telephone and attending to their queries promptly.

The records we looked at during the inspection were of a good standard, easy to read, stored securely and were well organised