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Lulworth House Dementia Residential Care Home Good

All reports

Inspection report

Date of Inspection: 27 February 2014
Date of Publication: 23 May 2014
Inspection Report published 23 May 2014 PDF

Overview

Inspection carried out on 27 February 2014

During an inspection to make sure that the improvements required had been made

At our visit in September 2013 we found a lack of consistent and robust management of the home. This had impacted on the effective on-going monitoring of the quality of the service. During this inspection we found that improvements had been made.

At this visit two inspectors visited the home. We spoke with the management team, staff, people who lived in the home and visitors. Most of the people who lived in the home were experiencing dementia and were unable to engage directly in the inspection process. We spent time observing how people were supported throughout the day. People told us that they had seen improvements in the service. Staff told us about the improvements in the home and had confidence in the new manager. We spoke with relatives who told us they had seen, �Significant improvements� and that they, �Had confidence in the care provided�.

We spoke with the Local Authority who confirmed that they had seen improvements in the service.

There were effective quality assurance systems in place to continually monitor the quality of the service people received.

Records were up to date and accurate, providing information for staff to enable them to provide appropriate care and support for people who lived in the home.

Overall we found that the service had achieved compliance with the standards we inspected. We have made some comments that the provider may find it useful to note to make sure that the home continues to provide a good service.