• Care Home
  • Care home

Archived: Roselands Residential Care Home

8-10 Stanford Road, Norbury, London, SW16 4PY (020) 8764 6045

Provided and run by:
Mr & Mrs N Hosanee

Important: The provider of this service changed. See new profile

All Inspections

22 July 2014

During an inspection looking at part of the service

We were concerned at a previous visit that staff had not received refresher training in two subject areas relevant to the delivery of care. We found at our latest visit that the gaps in training had been promptly addressed by the provider in response to our compliance action.

2 April 2014

During a routine inspection

We considered all the evidence we had gathered under the outcomes we inspected. We used the information to answer the five questions we always ask:-

Is the service caring?

Is the service responsive?

Is the service safe?

Is the service effective?

Is the service well led?

This is a summary of what we found:-

Is the service safe?

People were cared for in an environment that was safe, clean and hygienic. There were enough staff on duty to meet the needs of the people living at the home and a member of the management team was available on call in case of emergencies.

There had been a significant increase in the provision of external training to support staff to deliver safe and appropriate care. However, there were some basic areas of refresher training that had not been addressed at the time of the inspection such as moving and handling. This meant that some staff may not be able to support and deliver care to people to an appropriate standard A compliance action has been set in relation to this and the provider must tell us how they plan to address these areas.

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff understood safeguarding procedures and had completed relevant training. People using the service and their relatives told us that they would approach staff with any problems and were confident they would be addressed.

CQC monitors the operation of the Deprivation of Liberty Safeguards (DoLS) which applies to care homes. While no applications have needed to be submitted at the time of the inspection proper policies and procedures were in place.

Is the service effective?

People spoke positively about their care and treatment. People using the service told us, 'I'm content. They're looking after me alright.' 'Nobody bothers you but they care.' 'God bless them here.' We saw that people were treated with consideration and respect. This was evident in our observations of staff interactions with people throughout the inspection and what we saw in records.

Is the service caring?

People were supported by caring and considerate staff. We saw that care workers did not rush people. Staff engaged people in friendly conversation whilst completing everyday tasks. People told us they were able to do things at their own pace and were not rushed. A visiting relative told us, 'Staff are amazing, so sweet, so nice.'

Is the service responsive?

People's needs had been assessed before they moved into the home. The records we examined identified people's preferences, interests and diverse needs and the care provided reflected people's wishes.

Is the service well-led?

Staff told us that the manager was very approachable and they could air any suggestions, problems or issues and the manager would listen and respond. One relative told us, 'Anything I ask they answer. I turn up regularly without warning.' There were appropriate systems in place that showed that service provision was regularly assessed and monitored.

31 May 2013

During an inspection in response to concerns

We spoke with three people using the service. One person told us, 'We are well looked after here. No complaints at all.' We also spoke to six relatives of people using the service who commented positively about the care provided at Roselands. One relative told us, 'They look after her very well. She is enjoying being there.' Another said, 'We have no qualms whatsoever.'

We found that people using the service, or people acting on their behalf, were involved in the planning of care and treatment. Care and treatment was planned and delivered in line with their individual care plans.

Although Roselands appeared to be clean and tidy we were concerned about the recording of cleanliness and infection prevention and control.

We found that Roselands had appropriate arrangements in place for the management of medicines and a satisfactory procedure for dealing with complaints. We were concerned with staffing levels.

20 February 2013

During a routine inspection

During our visit we spoke with seven people and overall they expressed satisfaction with the care and treatment provided.

They made positive comments about life at Roselands. People said to us, "I'm very happy," and "I'm lucky to be here." A relative told us, "It's a great home, we were very lucky to find it."

We witnessed staff talking to people in a friendly and inclusive manner. We saw that staff respected people's privacy and dignity.

We found that staff were supported to provide appropriate care with training and regular supervision. The provider had systems in place to assess and monitor the quality of service provided.

13 October 2011

During a routine inspection

We made an unannounced visit to the home on the 13th October 2011.

Comments from people who use the service included 'very caring', 'it's alright here', 'we all get on together', 'the people are very good' and 'it's ok'. One person told us that 'it's a beautiful place to live ' there's nothing wrong here'. A visitor told us that they thought the service was 'fantastic'.

Feedback about the staff included 'they treat me nicely ' they talk to you', 'they do anything for you', the staff are pleasant ' always cheery' and 'they are not too bad'. A visitor said 'they are very lovely people'.

The people we spoke to told us that they generally enjoyed the food provided with comments including 'we have different food', 'nice', 'the food's standard 'good wholesome food' and 'pretty good'. One individual reported that 'If I don't eat something then they ask me what I would like instead'.

An external professional told us that the person they were involved with was 'really happy' at the service and the home appeared to 'care for them well'. They told us that the service kept in contact with them providing updates as necessary.