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Archived: OSJCT Bartlett House Requires improvement

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Inspection report

Date of Inspection: 28 May 2012
Date of Publication: 9 July 2012
Inspection Report published 9 July 2012 PDF

Overview

Inspection carried out on 28 May 2012

During a routine inspection

People told us they could chose how they spent their lives. One person told us �I like to get up very early every day have a cup of tea with the night staff � and another �they do what I ask�. People told us they liked living at Bartlett House. One person said �I love it, everyone�s nice here� and another �it�s very comfortable, very nice here�. People said they liked the staff, one describing them as �very good�. People felt they could comment on the service. One person told us �I would mention something to them if I had concerns, no hesitation�.

However we found people did not consistently experience care and support which met their needs and care provided did not routinely follow relevant guidance. The home�s practice did not prevent risk of cross infection and ensure a hygienic home environment. The provider�s systems to assess and monitor the quality of service people received were not effective in practice as they did not identify areas which needed to be addressed. Necessary records were not being maintained about all people.