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Archived: OSJCT Bartlett House Requires improvement

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Inspection report

Date of Inspection: 3 January 2013
Date of Publication: 26 January 2013
Inspection Report published 26 January 2013 PDF

Overview

Inspection carried out on 3 January 2013

During an inspection looking at part of the service

People told us they liked living in the home and staff met their needs. One person said �everyone�s been looking after me so well�. Another person described the staff as being �so kind� when they had fallen over. A person told us about the �kindness and patience� of staff.

The provider had much improved its systems to ensure all of people�s care needs were met. They had ensured risk to people from cross-infection was reduced. There were clear records maintained, including care records and records relating to heath and safety. The provider�s quality audit system identified matters which needed to be addressed and action plans were put in place when deficits were identified.

People told us they did not feel the home�s staffing levels supported them at all times. One person said �staffing levels aren�t good�. Staff told us staffing levels could be low, particularly at weekends. Records we reviewed indicated staffing levels at weekends could be an issue.

The home had the equipment and furniture available which people needed. Some equipment, including cleaning and linen trolleys needed attention to ensure they could be cleaned effectively.