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Inspection report

Date of Inspection: 27 February 2013
Date of Publication: 18 April 2013
Inspection Report published 18 April 2013 PDF


Inspection carried out on 27 February 2013

During a routine inspection

People using the service had very complex care needs and were not able to talk to us about the service or the support they received.

During our inspection we were able to meet all of the people who lived in the home and observed the staff as they provided care and support.

A relative we spoke to said �Homeland is the best place my relative has ever lived, the staff are terrific and I hope they can always continue to live there�

We saw staff treating people in a dignified and respectful manner. Staff told people what they were doing as they provided support and also encouraged people to be independent whenever possible.

Staff had a good understanding of how people communicated and used this knowledge to encourage people to make choices about their care and lifestyle.

People were able to access a range of health care services and we received positive feedback from the health professionals we spoke to.

Staffing levels ensured that people were kept safe as well as being able to access opportunities within the local community.

The service ensured that staff were sufficiently skilled and trained to meet people�s needs. Systems were in place to regularly review the quality of the service, and changes had been made when improvements were identified.