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Inspection report

Date of Inspection: 28 March 2012
Date of Publication: 27 April 2012
Inspection Report published 27 April 2012 PDF | 48.97 KB

Overview

Inspection carried out on 28 March 2012

During a routine inspection

We conducted an unannounced visit to Homeland on 28 March 2012 as part of our schedule of planned inspections. We met the people who use the service but they had very limited verbal communication and therefore could not fully express their views.

We spent time observing staff interaction with people. We also asked questions of the manager and two staff. We looked at people's care records, spoke to a visiting health care professional and another health care professional following the visit.

We saw that staff were able to communicate using various methods, including some signing and the interpretation of people's body language. We saw people responding to requests and information, as evidence of this communication.

We saw that risk was understood and managed; for example, the risk from choking or weight loss. We found that appropriate advice was sought from external health care professionals, such as physiotherapy and speech and language therapy. People's health needs were well met.

We found that people engaged in several off site activities, such as swimming and sailing. Staff could describe how they established if these activities were enjoyed. We saw that people spent time as they chose whilst in the home.

People's intimate care was provided in private and they were treated with respect. The manager ensured that decisions were made in people's best interest. She had taken the correct steps to ensure people's rights were protected through the legal safeguards which are in place for people unable to make decisions about their own welfare.

Staff were fully aware of how to protect people from abuse. They were delivering care in an environment where they were well supported and able to receive appropriate training and professional development.

The home was being managed using systems, such as schedules for staff training, supervision and equipment servicing, to ensure that care and safety standards were maintained. The manager led by example and engaged all stakeholders in decisions for the benefit of the people using the service.