Archived: Allied Healthcare - Wigan

The company sent out survey forms to people receiving the service and comments received were :-

"I do not think there is anything you can do to improve the service. I am happy with everything the care workers do for me. I enjoy them coming very much, they are nice girls to be with."

"Everything ok at the present time"

"The sitting service has helped me to have a break and I'm happy in the knowledge that my Mum is ok and enjoys carers going for a chat. I am always contacted with any concerns or change in times."

Staff spoken with said "it is a good company to work for" "I am very well supported " and " I love my job"

'Everything's ok'; 'Generally everything's ok however when it's snowing we have the odd hiccup, all in all it works quite well';' Very happy with the service'; 'I like my carers they are very kind and efficient, they call regularly and on the whole at the right time ' and 'They are lovely girls.' Relatives and people being supported told us that they had no concerns about the support provided by Allied Healthcare Wigan.

We looked at how they managed and audited complaints. There had been eight complaints recently which had been reviewed and responded to by the manager. This ensured that concerns raised were fully investigated and responded to. The manager advised they would sometimes go to visit a person receiving support if they had any concerns so they could discuss what they could do to resolve their queries and concerns.

During our visit staff training was in progress to help train and update staff in care planning and risk assessments. We noted in some training records that staff had been supported with complex and individualised training including the care of feeding tubes (peg tubes.) This level of training helped to show how staff were supported in meeting the diverse needs of the people they were supporting and caring for.