The Care Quality Commission

Archived: Allied Healthcare - Southend

Unit B2, Seedbed Centre, Vanguard Way, Shoeburyness, Southend On Sea, Essex, SS3 9QY (01702) 382392

Provided and run by:
Allied Healthcare Group Limited

All Inspections

30 August 2011

During a routine inspection

Most of the people with whom we spoke confirmed they had been involved in the assessment process and their care needs had been discussed with them. They had also been involved in the decision on how they wanted their care provided. They told us that the carers telephoned them if they were going to be late. People said that the carers were professional in their manner and that they felt treated with respect. People using the service told us that they felt well treated. They told us that they were satisfied with the agency staff.

Comments we received included 'My carers are very good to me". 'The staff from Allied are pretty good, they ask me if there is anything extra needed doing before they leave'. In addition to this another person stated, 'The staff from Allied are much better than the agency I used before' and 'The carers make sure they write up my care records every day so that those following on know what has been done for me .'