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Archived: Allied Healthcare Southampton

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Inspection report

Date of Inspection: 15 September 2014
Date of Publication: 14 November 2014
Inspection Report published 14 November 2014 PDF


Inspection carried out on 15 September 2014

During an inspection looking at part of the service

We carried out an inspection to review the complaints management and record keeping. We had set compliance actions following our last inspection in April 2014. We considered all the evidence we had gathered under these outcomes, we inspected. We looked at the process the provider had in place for complaints and record management. We spoke with three people, five staff and the manager. We used the information to answer the questions we always ask;

Is the service responsive?

Is the service well-led?

This is a summary of what we found;

Is the service responsive?

The service was responsive to people's needs and took appropriate actions. People were aware of the complaints procedure and who to contact to raise their concerns. Staff said they would always report any concerns or complaints to the manager. They were confident appropriate actions would be taken as required to safeguard people. Complaints were responded to appropriately and records of these were maintained.

Is the service well-led?

The provider had developed and reviewed the complaints management process since the last inspection. A record of complaints was in place which included a complaints log and responses sent following complaints investigations. The records of care were mostly maintained securely. Personalised records of care and treatment were reviewed and available when we requested them. Some records were not secure and the manager had assured us immediate action would be taken to ensure these were maintained securely.