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Archived: Allied Healthcare - Plymouth

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Inspection report

Date of Inspection: 10 January 2013
Date of Publication: 12 February 2013
Inspection Report published 12 February 2013 PDF

Before people are given any examination, care, treatment or support, they should be asked if they agree to it (outcome 2)

Meeting this standard

We checked that people who use this service

  • Where they are able, give valid consent to the examination, care, treatment and support they receive.
  • Understand and know how to change any decisions about examination, care, treatment and support that has been previously agreed.
  • Can be confident that their human rights are respected and taken into account.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 January 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes.

Reasons for our judgement

The people we spoke with told us they were “very satisfied” with the service provided. One person said they were “very happy” to approach the agency if they wanted to discuss their care plan and were fully aware and in agreement with their care plan and associated risk assessments.

In care records that we looked at we saw consent forms, signed by people who used the service or their representatives, regarding consent to share information written in the care records with other people. We saw the care records were signed by people who used the service or their representative to say they agreed to the care plans and risk assessments included in them.

We were told that if a person requested care or support from the agency, either privately or via social services (who would be responsible for carrying out a capacity assessment if required) they would be asked about their capacity to make decisions and to be involved in their care plan development. This information was then documented on the enquiry documentation.

We were told the clinical services team made sure a nurse assessed adults or children prior to a service being offered to them. This ensured the care plan and risk assessments were developed with the relevant people. We were told the care records were then reviewed three monthly or more often if required.