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Archived: Allied Healthcare - Plymouth

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Inspection report

Date of Inspection: 10 January 2013
Date of Publication: 12 February 2013
Inspection Report published 12 February 2013 PDF | 76.85 KB

Overview

Inspection carried out on 10 January 2013

During a routine inspection

People told us they were “very satisfied” with the service provide by Allied Healthcare – Plymouth. They felt well informed and felt able to approach the agency if they had any questions or concerns.

We saw from care records we looked at that people had been asked if they agreed with their care plans and risk assessments. The care plans and risk assessments were detailed and directed staff in how to care and support people. We saw that the records were regularly reviewed and updated and were stored appropriately once removed from a persons own home.

The care records we looked at contained detailed information relating to medicines management. We saw there was a robust system of auditing medication records once they had been returned to the office. This meant that people could be assured that their medicines were being managed in a safe and appropriate way.

We were told there were enough staff to meet the current visits the agency had been asked to do. The registered manager told us they were recruiting more staff to meet increased demand for their services. We were told staff had a one week face to face induction before they were allowed to shadow experienced care workers or nurses for a period of time.

We saw there was ongoing training and robust systems in place to ensure the staff were able to carry out their role.