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Archived: Allied Healthcare Peterborough

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Inspection report

Date of Inspection: 24 October 2013
Date of Publication: 21 November 2013
Inspection Report published 21 November 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 October 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

During our inspection we looked at seven peoples' plans of care. We saw that an initial care needs assessment had been completed and that this formed the foundation of people's care plans. Our review of people's care records also evidenced to us that people's care was based upon their assessed needs. These same records were found to contain sufficient information and guidance that would allow any member of qualified staff to provide their care.

People we spoke with said, "The provider visited me in my home and went through everything to do with my care and support very thoroughly indeed”. The records for people who required complicated nursing care contained sufficient details. People were assured that their care records accurately reflected the care that had been provided.

Care records contained information on people's lives, their likes and dislikes and their aspirations to maintain a healthy and active lifestyle where this was possible. The provider sought to obtain as much information about people where this was possible and that the person agreed to this. This ensured that if a person developed health conditions such as dementia that information and guidance was provided to staff that enabled them to care and support the person in a way the person liked to be cared for.

One relative, whose partner was not able to talk with us, told us that they were thrilled with the rapport that the carers have developed with their partner. The same relative went on to tell us how well the care staff knew their partner’s needs.

We looked at people's assessed health risks for things such as, but were not limited to, falls, moving and handling, allergies to food and pressure sore care. People were supported to maintain their independence. We also found that regular reviews of people's health risks had been completed based upon each person's level of risk.

Our review of people's care records evidenced to us that people's equality and diversity was recorded. People's religious beliefs and values were respected. People’s care and treatment was planned and delivered in a way that protected them from unlawful discrimination.

People we spoke with told us that if ever their carers were going to be late they were, in the majority of cases, informed of the reason for this and when staff were expected to arrive to provide their care. One person we spoke with told us that they had been informed the day before that their regular carer was off sick but that an alternative carer would be provided. The same person told us that they preferred a male carer and that this was always provided.

People's health care needs were assessed. We saw where people were supported to attend hospital appointments or to be visited by their chosen GP. People who required nursing care such as support with their skin and tissue viability were supported by the relevant healthcare professional. Staff we spoke with told us that district nurses liaised with them to ensure that the correct and safe care was provided to people, especially where a person had recently been discharged from hospital. People were safely supported with their healthcare needs.

The provider may wish to note that people's current care information was difficult to identify in the three clinical care plans we reviewed. This was due to the amount of historic records held within the care plan.