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Archived: Allied Healthcare Peterborough

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Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 29 November 2012
Inspection Report published 29 November 2012 PDF | 79.19 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 November 2012, observed how people were being cared for and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We checked four of the service's staff training files and found that three out of four staff had completed safeguarding training recently. However, for the remaining staff, we saw evidence where the new provider had extended the time scale for refresher training in safeguarding.

We found that the service provided people with contact information for reporting any, or potential, abuse. We saw that safeguarding policies were displayed within the offices for staff to read. This meant that staff were reminded about safeguarding of vulnerable people and who and how to report it.

One person we spoke with said, "My relative was supplied with a service user booklet which was reviewed in May this year and this contains all the information I need to report abuse were the need to arise".

We saw that, as an additional safeguard, the provider had introduced a call monitoring system which monitored whether staff had completed a visit to people who used the service. This ensured that visits to people who used the service weren't missed.