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Archived: Allied Healthcare Peterborough

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Inspection report

Date of Inspection: 5 November 2012
Date of Publication: 29 November 2012
Inspection Report published 29 November 2012 PDF | 79.19 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 5 November 2012, observed how people were being cared for and talked with carers and / or family members. We talked with staff.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them and they expressed their views and were involved in making decisions about their care and treatment.

During our inspection on the 05 November 2012 we spoke with people who used the service. One person told us that the manager had visited recently to ensure that the care provided still met their wishes. This person confirmed to us that care staff always treated them with dignity and respected their privacy.

We saw that the provider had taken steps to ensure that people's communication needs had been sought prior to them starting to use the service. This ensured that people were kept informed on issues relating to their care, accurately and in a format that met their needs.

We also saw records that reflected that person's choices. For example, people's personal hygiene preferences and the name they would like to be called by, their likes and dislikes such as whether they preferred a particular carer and whether this was a male or female. The information included in the care plans was clearly recorded so that staff could offer care in the specific way the person liked.