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Archived: Allied Healthcare - Newbury

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Inspection report

Date of Inspection: 16 July 2013
Date of Publication: 4 September 2013
Inspection Report published 04 September 2013 PDF | 75.38 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 16 July 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development.

We examined a sample of seven staff files. We saw that each had received a detailed induction involving workbooks and core training, lasting five days. This was documented and signed off within their files. Certificates were on file for the training courses attended. The training on medication administration was supported by competency monitoring checks by the in-house nurse, which were also recorded. Five staff had received training to enable them to administer insulin. The manager told us that one of these five staff always led on calls where insulin administration was part of the care plan. The provider had a monitoring system in place which identified when staff training was within three months of expiry to enable them to be booked onto timely updates. This meant that staff all received a standard induction and training to equip them with the skills to do their job.

The files we saw showed that staff received regular supervision and some had had an annual appraisal of performance. Newly appointed staff all received an initial ‘new worker follow up’ supervision. Three staff were due for initial appraisals and one person was not yet due an appraisal. Staff were also subject to at least annual ‘spot checks’ of their care practice within people’s homes. Senior staff undertook these spot checks and produced a brief report of their observations. We saw that where these checks had identified issues, these were subsequently addressed via supervision. We saw that additional monitoring and supervision had been put in place where it was identified as necessary. Each staff member had also attended a team meeting on one of two recent dates when they had been held. This meant that staff received regular support and their care practice was periodically monitored to ensure acceptable standards of care practice.

The staff we spoke with all said they had received a detailed induction and had attended regular training. The staff also said they attended regular supervision, though the stated frequency varied. Staff also confirmed that the spot checks took place. Staff were mostly happy with the support provided. One said Allied Healthcare was “a good company” and another that they were “hot on training”.