Archived: Allied Healthcare - Basildon

Records viewed showed that support plans covered all aspects of a person's individual circumstances. The provider had appropriate arrangements in place to ensure that staff were recruited appropriately and that there were sufficient numbers of staff available to meet the provider's business needs. We found that the management of medicines within the service was good and people were kept safe. We also found that there were effective systems in place to assess and monitor the quality of the service provided.

People using the service received care and support that met their individual needs and they were protected from the risk of abuse. We saw from records that people received care from well trained staff who are supported and supervised in their role.

There were risk management and quality improvement systems in place, further developments are needed as there were inconsistencies in collating and monitoring outcomes to fully demonstrate risk management practices.

People we spoke with who use the service were complimentary about the staff and that the standards of service were good. They told us that if they raised any concerns about the care the organisation were quick to respond and make any necessary changes. One person said 'the staff are caring and always ask me what I need' another person told us ' they are helpful and nothing is too much trouble'.