Archived: Allied Healthcare - Ashford

14 Bank Street, Ashford, Kent, TN23 1BX (01233) 636773

Provided and run by:
Allied Healthcare Group Limited

Important: This service is now registered at a different address - see new profile

All Inspections

9 December 2011

During a routine inspection

We were told that, as far as practicable, independence and individuality are promoted. People were supported, enabled and encouraged to express their views and make or participate in making decisions relating to their care and treatment.

One person told us 'They're very good, I have no problems.' Another said 'He gets very good care, some of his care staff really got into his rehab and have really helped.' Someone said 'When things aren't going to plan, then communication with their staff and us is not good. Sometimes they haven't let us know about time changes, or have cancelled the wrong day. People do come out and do a care plan with us.'

Someone said to us 'I feel safe with them.' Another said 'Oh yes ' we feel safe'.

One person said 'I can't really remember if we've had a questionnaire, but the care staff get lots of monitoring and supervision.'