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Archived: Allied Healthcare - Leicester

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Inspection report

Date of Inspection: 10 May 2012
Date of Publication: 7 June 2012
Inspection Report published 7 June 2012 PDF

Overview

Inspection carried out on 10 May 2012

During a routine inspection

We spoke with one person using the service and two family members of people using the service. People's comments about the service included, �In general very good.� , �A very good team.�, �I rate them very highly.� and �Nothing�s ever too much trouble for them.� One family member told us, �They care for my wife very well.� People using the service told us they had been involved in planning their care. When asked if they were treated with dignity, they all said they were, two people responding, "Yes, definitely."

Only one of the people we spoke with had help with medication. Their family member told us that care workers always properly recorded when they had administered medication.

The people we spoke with during this inspection told us that they usually saw the same care workers, who they knew by name. Everyone we spoke with thought the care workers were good at their job.

Two of the people we spoke with had been asked to complete a survey about their views of the service. The survey had only been sent out the week before our visit, so we could not judge from this whether the views of people using the service were acted on. One person remembered that the provider had called them soon after they started using the service to ask if they were satisfied. The people we spoke with felt able to make comments about the service and were confident that their views would be listened to.