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Archived: Allied Healthcare - Leicester

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Inspection report

Date of Inspection: 11 July 2011
Date of Publication: 26 August 2011
Inspection Report published 26 August 2011 PDF

Overview

Inspection carried out on 11 July 2011

During a routine inspection

People we spoke with told us that most of the staff were kind, caring and supportive, but they were more likely to feel they received good care where they had the same core group of staff. Some people told us there were too many changes of staff and they felt this affected the care they received. One person said, �Allied has gone through a period of transition and change. We have had between 27 and 30 carers in the year we have been receiving the service. The carers are doing their best but my wife has significant needs. I don't mind how many carers I get, but I would prefer that they have designated shifts, it gets wearing otherwise.�

The people we spoke with told us they felt safe with the staff and they said if they raised any concerns about specific members of staff the agency dealt with it. One person told us, �I feel safe with the staff, if I had any concerns I would raise it with the agency and they would deal with it. I got rid of one member of care staff if I didn't feel safe with her, she has never been back.�

Most of the people we spoke with said they had not been asked for their views on the care being provided to them. This meant that the internal quality assurance of the service was missing a key part of the feedback on the service.