Archived: Allied Healthcare - Grimsby

We asked one person who received care whether the care workers spoke to them appropriately, they said, 'Yes, they are all very nice people; you know, people you can have a chat with.'

We asked people who used the service what they thought of the care they received; one person said, 'I have no worries, the service is pretty good, I can't complain.'

We asked people who used the service about the care worker's use of personal protective equipment (PPE). One person said, 'My carers are ever so careful, they always make sure they have their aprons on; I think they take it very seriously.'

We saw each person had an individual risk assessment for medication. One person told us, 'My carers give me my medicines; I know they are very careful about it and write everything down.'

We reviewed the staff rotas. We asked one person who received care about the punctuality of care workers, they told us, 'They are pretty good, if they've had a problem at the previous call the office always ring.'

We saw each person was given a guide that gave information about the service as well as how to complain. We asked people if they were able to make complaints. One person said, 'Yes, I would know how to complain.'

We found that information was available for staff about how to meet the needs of the people who used the service.

We found that people were protected from abuse because staff had received training and there were procedures in place for staff to follow.

We found that enough staff were provided to meet people's needs.

We found that people knew how to complain and people's complaints were fully investigated and resolved, where possible, to their satisfaction.