20, 22 June 2012
During a routine inspection
Everyone said that they had been given a copy of their care plan. Some people said that they had regular contact with the agency to review their care and that they had completed questionnaires about the quality of service provided.
Most people that we spoke with said that they had a set of regular care workers who visited them.
Everyone said that usually care workers arrived on time for visits. They said that if they were going to be late they were usually informed of this.
The majority of people told us that they received the same staff on a regular basis and that this had helped them to build up a relationship of trust with their care workers.
Everyone we spoke with said that care workers were friendly and helpful.
People told us that they had been consulted about the times of their visits.