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Archived: Unique Personnel (UK) Limited

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All reports

Inspection report

Date of Inspection: 16 August 2012
Date of Publication: 26 September 2012
Inspection Report - DC published 26 September 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

The provider was meeting this standard.

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

User experience

People we spoke to had confidence in the skills and experience of their care workers. One person told us “the staff are very caring, they know exactly what to do.” Another said “yes she is skilled, patient and knows what she is doing” “they speak to my relative in her language”

Other evidence

Development, supervision and appraisal

There were arrangements for supervising care workers and monitoring their performance. Care workers received regular individual supervision. Supervision records looked at included competency checks, goal setting and information from spot checks. All the staff files we looked at contained evidence of regular supervision and staff told us that they felt supported by the agency. We saw evidence that staff had received closer supervision and given additional support if performance issues were identified.

The induction programme included all of the recognised standards and was relevant to the role of care workers working in the community.

Carer support team meetings were held every three months. Staff had the opportunity to discuss their work and receive feedback and support. Care workers told us that they felt supported to do their jobs and valued the regular meetings they had with their coordinators and manager.

Training

All staff received appropriate professional development. Care workers’ inductions covered core areas of service user care and protection. New care workers confirmed that their inductions had been comprehensive. They said they had received intensive support when they first started work and sufficient time to shadow an experienced worker while learning the job.

We spoke with care workers and other staff about the training they had received and looked at training records. All staff had completed annual mandatory training in core skills and health and safety topics. Competency checks on staff knowledge and understanding were part of the training and professional development process. The agency had a training department that provided all internal staff training; they also provided external training to other agencies. Staff were trained and assessed in the use of equipment used in people’s homes on a one to one basis. The agency had a system for ensuring staff training was kept up to date. Staff had an annual appraisal, which included an analysis of their training needs.