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Archived: Unique Personnel (UK) Limited

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All reports

Inspection report

Date of Inspection: 16 August 2012
Date of Publication: 26 September 2012
Inspection Report - DC published 26 September 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

The provider was meeting this standard.

People who use the service told us that staff understood their needs and kept them safe. They were comfortable with raising concerns if they needed to because they knew that they would be addressed.

User experience

People who use the service told us that staff understood their needs and kept them safe. They were comfortable with raising concerns if they needed to because they knew that they would be addressed.

Other evidence

Preventing abuse

People who use the service were protected from the risk of abuse because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening. Staff had been trained to recognise abuse and gave examples of potential abuse. The agency had procedures in place to prevent potential abuse and monitored areas of risk.

The provider responded appropriately to allegations of abuse. There was a safeguarding policy and procedure in place, which staff understood and knew how to follow. Safeguarding records showed that the agency had taken the appropriate steps to deal with potential abuse. This included addressing staff performance through one to one meetings, training and using learning from safeguarding in team meetings, and making improvements to organisational systems if needed. We spent time talking to five staff who were aware of the procedure to follow if there was a safeguarding alert.

There was a whistle blowing policy in place which care workers were aware of.

Raising concerns

The provider responded appropriately to allegations of abuse. There was a safeguarding policy and procedure in place, which staff understood and knew how to follow. Safeguarding records showed that the agency had taken the appropriate steps to deal with potential abuse. This included addressing staff performance through one to one meetings, training and using learning from safeguarding in team meetings, and making improvements to organisational systems if needed. We spent time talking to five staff who were aware of the procedure to follow if there was a safeguarding alert.

There was a whistle blowing policy in place which care workers were aware of.