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Archived: Unique Personnel (UK) Limited

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All reports

Inspection report

Date of Inspection: 20 February 2014
Date of Publication: 13 May 2014
Inspection Report published 13 May 2014 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 February 2014, sent a questionnaire to people who use the service and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Most people told us they felt that staff knew what they were doing and were caring, while others mentioned that care was inconsistent and depended largely on which carers were attending to them. One person said that their regular care worker was really good and had all the qualities a care worker should have. Another person commented “the care worker that comes is very polite, speaks the same language which makes it easier to communicate with her as I have limited English. She helps me to bathe and dresses me. She is very professional and has good caring skills”. However, some people were not completely satisfied with their care workers. One person commented “We weren't happy with the replacement carer when the regular carer was off”. Overall people using the service and their relatives/friends seemed relatively satisfied with the service being provided.

Care workers were given the opportunity to meet their manager regularly to discuss their work. We saw evidence of this on the care workers’ files we looked at. Supervision records, including learning and development plans, were available for each member of staff. We saw evidence that actions had been taken to address these plans. The management team told us supervision included the checking of care workers’ understanding of their work.

Care workers told us they felt supported in their roles, and that they had been provided with regular supervision. There was also group supervision every three months for staff which included some training sessions on the day. We saw evidence that staff appraisals were taking place.

Training records for the staff team showed care workers had completed training on a range of areas which reflected their job role. This included moving and handling, health and safety, infection control, food safety and first aid awareness. However, we were told by one person that “When transferring from wheelchair / commode to bed my son has to be called to do it most of the time as some new carers have never seen a stroke patient walk like me”.

Care workers were able to obtain further relevant qualifications, for example a National Vocational Qualification (NVQ) in care. Records were kept of the training staff attended so the dates for yearly updates were clearly identified.

The agency had arrangements so staff received an induction when they started work with the agency. Staff who we spoke with confirmed they had an induction, which included learning about principles of caring, the ethos of the agency, and shadowing a senior member of staff, so staff learnt the basics of providing care for people in the community.