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Archived: Unique Personnel (UK) Limited

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All reports

Inspection report

Date of Inspection: 20 February 2014
Date of Publication: 13 May 2014
Inspection Report published 13 May 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 February 2014, sent a questionnaire to people who use the service and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan. We looked at the care records of ten people and found that they were signed by people or their representative, to show they had been involved in the process. They were also involved in drawing up the risk assessments. However we noted that some information was missing. For example, on all the files we could not find the reviews of care plans carried out in 2012. One file did not have any up to date risk assessments, with the last one dated 2010. Another folder did not have any risk assessment in place.

We also noted from the information that was forwarded to us following our inspection that some care plans had not been reviewed on a yearly basis. Some risk assessments were in place in support of people’s care plans, for example, the care environment and manual handling support. However, the manual handling assessment for one person lacked detail of what had been assessed, information on what equipment was being used, and the date of assessment. The deputy manager acknowledged that improvement was needed with regards to care planning and risk assessments.

Care plans referred to people’s diverse needs, including religious and cultural needs, and in terms of disabilities. The agency had a diversity and equality policy that referenced recent legislation and how this may impact on people who use services and staff. The deputy manager told us and we saw training records which demonstrated staff had received training in this area.

Many people confirmed that the care they received was appropriate to meet their needs. However, one person told us that they had not been notified that their care worker would be late. Two people said that the care workers did not have enough time to complete tasks that had been allocated. Other feedback we received was that some care workers did not have a good command of English and care workers were not always given enough time to travel. This was discussed with the management team following our visit so that improvements could be made.

Care workers told us if people’s needs changed, they contacted the office who would try to address matters. Care plans reflected this and most of the people we contacted told us that they received the care and support they expected.