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Archived: College Green Rest Home Good

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Inspection report

Date of Inspection: 15 August 2012
Date of Publication: 2 October 2012
Inspection Report published 2 October 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The provider was meeting this standard. The provider had an effective system to regularly assess and monitor the quality of service that people receive.

User experience

We did not receive any specific comments from people using the service about this standard. Relatives we spoke with expressed their satisfaction with the service provided and spoke highly of the staff.

Other evidence

A wide range of audits and risk assessments had been regularly conducted. These were sufficiently detailed and showed systems were in place in order to reduce the risks to people and to help monitor the service people were receiving.

The provider visited each month to conduct an audit of the home. College Green employs a handy man, to carry out any repairs and these had been completed within a reasonable time.

The manager was responsible for the ordering, collection and stocking of the medication. We found the sheets used to record the medication dispensed were clearly marked. A log was kept of all tablets no longer required, which were collected and disposed by the pharmacy. An audit of current medication was not carried out.

We looked at maintenance records and service certificates, which showed that systems and equipment had been appropriately checked to ensure the health and safety of people living at College Green were protected.

Fire safety procedures and risk assessments were in place to ensure that people knew what to do in the event of a fire. A recent electrical inspection had identified some necessary updating of emergency lighting, which was scheduled to be carried out in the next few weeks.

An annual inspection by environmental health in the last year had found no issues

College Green uses an independent auditor to send six monthly questionnaires to all people who live at the home and their family members. Results for 2011 showed a low return but the returns received were positive. The results were displayed in the home’s foyer area.