You are here

Archived: College Green Rest Home Good

All reports

Inspection report

Date of Inspection: 15 August 2012
Date of Publication: 2 October 2012
Inspection Report published 2 October 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

The provider was meeting this standard. People’s privacy, dignity and independence were respected

User experience

We talked with some people who lived at College Green and relatives of others who were visiting at the time of our inspection. People told us they were very happy with all aspects of the facilities and services provided, including the food served, care they received and attitude of all staff members. A relative we spoke with told us, “I am always kept informed about my mother’s health.”

Other evidence

We sat in the communal areas of the home for periods of time when we observed staff

going about their daily duties. Every staff member we saw interacted well with those

living at the home, speaking with people respectfully, ensuring their privacy and dignity

was maintained at all times.

People expressed their views and were involved in making decisions about their care

and treatment. We were informed that where possible people at the home and relatives were involved in developing personal information and care plans on admission and we saw evidence of this on their documents as they were signed by the individual concerned.

People at the home were offered a good choice of healthy and balanced meals, planned on a four week menu. Whilst a fixed menu was offered for lunch, both staff and people who lived at the home informed us that if an alternative was wanted it was no problem to have it. But their likes and dislikes were known and taken into consideration. The main meal was offered at lunch time with a hot or cold meal served in the evening. We observed people being offered a mid morning and mid afternoon drink and snack.

Dietary needs were catered for with staff having a good understanding of diabetes to assist one person who lived at the home.

People were supported to keep their independence and community involvement. We were told that some people who lived at the home attended a local church and the activities associated with it. Another person told us they visited their friends on a regular basis. Staff told us they took some people who lived at the home for pub lunches and enjoyed an annual trip to Chester Zoo.

Activities provided in the home were of a more gentle nature due to the age of the people who lived there, which included armchair beach ball, chair exercises, bingo, board and card games. At the time of our visit two people who lived at the home were enjoying a board game whilst others watched a film. A barbeque was planned for later in the month.