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Inspection report

Date of Inspection: 18 June 2014
Date of Publication: 24 July 2014
Inspection Report published 24 July 2014 PDF

People should be cared for by staff who are properly qualified and able to do their job (outcome 12)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by staff who are fit, appropriately qualified and are physically and mentally able to do their job.

How this check was done

We carried out a visit on 18 June 2014, observed how people were being cared for, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

There were effective recruitment and selection processes in place. People were cared for, or supported by, suitably qualified, skilled and experienced staff.

Reasons for our judgement

During our inspection, we found the recruitment process was robust and all pre-employment checks had been carried out in line with requirements. This included obtaining two references, a Disclosure Barring Service check and if required, clearance to work in the UK authorisation. This helped ensure all people who used services were kept safe and those people who were not fit to work with vulnerable people were not employed by the provider. Applicants were sent out a person specification and a job description which detailed the requirements for the post. This meant only people with the required skills and knowledge would apply.

Successful applicants had undergone an induction period which lasted up to three months. We were shown a comprehensive induction pack which covered essential areas of training which included safeguarding and infection control procedures. The provider told us staff members also completed the Six Steps Programme which was a programme of learning for care homes to develop awareness and knowledge of end of life care. During the induction period, new employees also shadowed a senior member of staff until such time as they felt confident enough to work independently. We were told that all employees were expected to hold, or work towards, an NVQ Level 2 qualification in health and social care which is a recognised award within the health and care sector. This meant all employees had received training that provided them with the skills to care and support all people who used the services.

We observed all staff members wearing uniforms and new identity badges were being produced which would help people recognise who was caring for them at any given time. We spoke to several staff members and one told us, "We really do get well supported here. The training is just on-going, it`s too much at times." Another staff member told us, "I have been her a long time and we all cover for each other if somebody goes off." This meant people received a continuity of care from staff members they were familiar with. One family member who was visiting told us, "I come in quite a bit and the staff here are really good with everyone. They are so caring."