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Inspection report

Date of Inspection: 18 June 2014
Date of Publication: 24 July 2014
Inspection Report published 24 July 2014 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We carried out a visit on 18 June 2014, observed how people were being cared for, talked with people who use the service and talked with carers and / or family members. We talked with staff and reviewed information given to us by the provider.

Our judgement

People who used the service were given appropriate information and support regarding their care or treatment. People’s privacy, dignity and independence were respected.

Reasons for our judgement

We looked at five care plans during our inspection and could see that people who used services and their families were involved as much as possible in writing up their care plans. We were told by a senior staff member that all people underwent a pre-admission assessment which helped ensure the provider could meet the care and support needs of the person. Care plans were written in a person centred way and took into account the individual choices and preferences of the person. We also saw the person`s personal and social background details had been recorded. The provider might like to note that we did not see evidence of care plans or consent forms being signed by people who used services which would have shown they, and their families, had agreed with the proposed care plan.

We spent time in communal areas and noted a relaxed atmosphere. All staff members treated people in a patient and unhurried manner. People were offered choices related to hot or cold drinks. If people decided to have their meals in their rooms then that was not a problem. Their choice was respected. People were encouraged to eat their meals and we saw one staff member provide assistance where they thought support was required. However, before providing support, the person was asked first which showed the person`s dignity was respected.

We spoke to several people who used the service. One told us, "The food is always lovely, sometimes I can`t eat it all." Another person told us, "I have not been here very long but I do like the food." The provider told us that they had a four week rolling menu, but if a person did not feel like a meal then something else of their choice would be prepared. One staff member told us, "One lady is a vegetarian and we cater for her needs. It`s not a problem to us." This meant people`s diverse needs were listened to and acted on appropriately.

One person who used services had a slight visual impairment and, to meet their needs, the provider arranged for an optician to attend the home and offer people eye tests. It was optional and if a person wanted an eye test they could have one. If they did not want any eye test then that was fine. Their individual choice was accepted. Picture cards and letter and number charts were used for the test which were more suitable and met people`s needs. Where a need was identified as being beneficial for the person, spectacles were provided. This showed the provider understood the individual needs of people who used services and made arrangements that helped meet those identified needs.