The Care Quality Commission
  • Care Home
  • Care home

Archived: Young Prospects (Active Prospects)

5 Gloucester Road, Redhill, Surrey, RH1 1BP (01737) 778572

Provided and run by:
Active Prospects

All Inspections

21 November 2013

During a routine inspection

The people who lived at the home had complex support needs and were not always able to tell us their views using the spoken word. However, they were able to show us their experiences using different communication styles and with support from members of staff on duty. We saw the relationship and interactions between staff and people who used the service were positive and respectful.

We spoke with two care staff who told us that they supported people to be as independent as possible and supported them to work towards and achieve personal leisure activities or social goals. We looked at three care files that demonstrated the personalised approach in place to support the staff's comments. We observed that the manager operated a model of good practice by offering staff regular supervision and access to a framework of training and support that enabled them to provide a high quality of care.

We observed staff treating people with respect and were able to see that there was a good relationship between staff and people who used the service. We observed staff assessing people's needs and ensuring that care was provided in line with individual care plans. We were able to see that people were comfortable and that there was adequate numbers of staff available to provide the individualised support needed.

14 November 2012

During a routine inspection

We spoke with two people who used the service. We also spoke with three relatives of people who used the service.

People had care plans in place which had been updated but they did not evidence that people who used the service or their representatives had been consulted about,them. Two people's relative's told us that they were happy with the care provided. They said that they were kept informed of any changes in respect of their relative's care. One person said 'my relative is well cared for'. Another person said 'the staff were very good'.

At the time of this inspection we saw that people were being supported by sufficient numbers of staff. Good interaction was observed between people and staff. Some people were being supported to attend activities. One person told us that they liked going to the cinema which they visited with staff.

People's relatives said that they staff were good, although one person said the service could be more organised and communication between staff could be better at handovers.

The provider had systems in place to monitor the quality of the care provided. Relatives of people who used the service said that they knew how to make a complaint and who they could speak to. One person said that when they raised any issues staff listened and acted upon them.

31 October 2011

During a routine inspection

A person who uses the services said 'I like coming to stay here I get to go out with staff'. A person told us about the flexibility in the daily routines and respect for their personal freedom and lifestyles when they stay for respite care. Carers consulted said that overall they were satisfied with the standards of support their relatives received. One carer spoke of how they felt the service has deteriorated of late due largely they felt to financial constraints. Two carers told us that they felt the service could provide more activities and mental stimulation with one carer saying 'the level of activity is poor, I visited and they were just all sitting around in the lounge it looked very institutional'.

A person who uses the service told us how they were involved in developing their care plan and could ask to see what was written about them if they wanted to. Carers spoke of being involved in development and review of their relatives care plans. A person who uses the respite service is involved in writing their own daily notes about the events and occurrences in their life.

Carers spoke of the good levels of communication between the service and themselves with any changes in their relatives needs or queries being communicated either directly or through communication books.

Some people who use the service have an opportunity to be directly involved in the recruitment and selection of staff.

People using the service were observed to be at ease with staff. The approach of staff towards people staying at the service was respectful and accommodating. Staff spoke fondly of people they supported. A person who uses the service described staff as 'my friends' and how much they looked forward to coming to stay at the service. A staff member was observed using humour to communicate effectively with a person they were supporting. A person using the service was observed clearly deriving much comfort from the gentle affection being shown to them by a staff member , to help ease their anxiety and to help orientate them.

We received consistent feedback from carers about a significant turnover of staff in the last year and how this has had a negative impact on their relative especially when staying for respite care. Another carer spoke of inconsistencies in the quality and skills of some staff. This they felt was because of the use of some bank staff until more permanent staff are employed. A carer said that when they recently contacted the service the staff member's command of English was extremely poor which resulted in them not being able to communicate with the staff member.

The provider has a service users 'involvement group' where people who use services are actively involved in service development and feedback about services and facilities being provided. Carers told us that they have an opportunity to feedback their views about the services being provided. One career spoke of feeding back to the manager about their relative concerns about the standard of food. They felt listened to and that action was taken to improve meals provided at the respite service.