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Archived: Mark A Peake - 21 Totterdown Street Good

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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 29 May 2013
Inspection Report published 29 May 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 7 May 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People experienced care, treatment and support that met their needs and protected their rights.

Reasons for our judgement

People’s needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

People using the service told us they enjoyed living at the home. They showed us their rooms and we observed that they were happy and content staying there. During our visit, one person using the service went to the internet cafe and the other person went to play snooker at a local club. One person told us about their love of music and showed us their music collection. They told us they had recently bought a laptop and printer. They said "I feel happy living here" and "they look after me here". Another person told us they spent their day at college and taking part in sports such as athletics. They also said they enjoyed playing computer games and showed us their games machine in the lounge.

Care workers told us they felt that people living at the home were happy. They told us that people were independent but they supported people in certain tasks if they were going out, doing shopping or if they wanted to learn about new courses at college. One care worker told us "we are like one family". Another care worker said "we have a very open relationship with residents and we help them in any way that we can". They told us they held regular meetings to discuss people's needs. People using the service planned their meals a week in advance and staff supported them to plan a balanced menu. Staff supported people to do their shopping.

We looked at both the care plans for people using the service. The care plans were person centred and we saw evidence that people had been supported to write and contribute to them. Care plans were reviewed every year or if the need arose. The care plans were divided up into different sections such as personal mobility, communication, emotional well being, mental health, medication, lifestyle and nutrition amongst others. Each section had specific objectives and activities and the person's wishes recorded. They also contained information on how staff would support people to meet their objectives. The care plans also contained a 'My Health' section and risk assessments which were reviewed yearly.

We saw evidence in the care plans that staff supported people to meet certain targets. We saw one example where one-to-one support from care workers resulted in a decrease in the number of incidents in the community for a person using the service. Weights were recorded weekly and correspondence from other healthcare professionals were kept in people's files.