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Mark A Peake - 21 Totterdown Street Good

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Inspection report

Date of Inspection: 7 May 2013
Date of Publication: 29 May 2013
Inspection Report published 29 May 2013 PDF

Overview

Inspection carried out on 7 May 2013

During a routine inspection

We spoke with both people using the service. They told us they enjoyed living at the home. One person said "I feel happy living here" and "they look after me here". We looked at the care plans for both people using the service. One person told us "I have a care plan, staff helped me to understand it". Another person told us "I signed my care plan". The care plans were person centred and people using the service had written in them. Both people had signed their care plans.

Care workers told us they felt that people living at the home were happy. They told us that people were independent but required support in certain tasks. One care worker told us "we are like one family". Another care worker said "we have a very open relationship with residents and we help them in any way that we can".

People that we spoke with told us they were aware of what to do if they were not happy. One person told us "I will tell the care workers". We asked for and received a summary of complaints people had made and the provider's response. We saw that all the complaints were responded to appropriately.

We saw that the bedrooms were well maintained. People had put up posters and had decorated them to their own liking. People told us that if they had any problems related to the maintenance o the home, these would be resolved straight away. The home was well maintained.