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Inspection report

Date of Inspection: 27 June 2014
Date of Publication: 22 July 2014
Inspection Report published 22 July 2014 PDF


Inspection carried out on 27 June 2014

During a routine inspection

As part of our inspection we spoke with three people receiving care and four relatives, the manager and four care staff working at the service. We also examined care plans and other records. There were 26 people living at the home at the time of our visit.

A summary of what we found is set out below.

Is the service safe?

The care staff we spoke with were knowledgeable about the systems in place to protect people who received care from abuse or neglect.

The home had policies for the management of medicines and care staff were following these. We saw audits of medicines records and administration practices were carried out every two months. The service had arrangements in place to protect people against the unsafe management of medicines.

Care plans were in place which assessed people�s needs and identified how to protect people against the risk of care which was unsafe. Care staff were experienced and received training and supervision which ensured they were supported to carry out their role.

Is the service effective?

Peoples� needs had been assessed. Care plans we reviewed contained an accurate assessment of peoples� needs and included important information to ensure people were protected from the risk of receiving inappropriate care. People received sufficient food and drinks to protect them against the risk of malnutrition and dehydration.

Care staff told us the provider encouraged them to study for qualifications in health and social care to ensure they fully understood how to provide people with good quality care.

Is the service caring?

We spoke with someone who was visiting a friend. They said, �The carers really care about the people here.�

We observed care staff providing care and saw they were considerate, patient and encouraging. People had brought furniture and other personal belongings from their homes to personalise their rooms. Rooms were decorated according to people's personal taste.

Is the service responsive?

One person we spoke with told us they had been on a trip to the seaside earlier in the week. They said they had really enjoyed it despite it raining. They told us they had fish and chips.

A relative told us they had wanted to organise a birthday party. They said shortly after making the request care staff had made the necessary arrangements.

Another person using the service told us their relative had previously used the service for respite care. The person now required long term care and they had approached the home which did not have any places at the time. They said the manager had re-arranged things to accommodate them. They said their relative had been able to settle down quickly because they were familiar with the service and they were less anxious as a result. The also said their relative experienced pain and that the service had organised patches which had helped reduce the pain they experienced.

Is the service well-led?

Care staff we spoke with told us the manager�s priority was always the safety of people who used the service. They told us the manager dealt effectively with any issues which occurred.

A relative told us they had a concern which they raised with the manager. They told us the manager had taken their concern seriously and had done something about it.

The manager carried out regular audits of medicines. They also reviewed the quality of the premises involving people who lived in the home in suggestions for improvement. The manager reviewed incidents identifying the key learning points. These were discussed with staff at meetings to reduce the risk of a similar incident happening again.