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Inspection report

Date of Inspection: 7 August 2013
Date of Publication: 7 September 2013
Inspection Report published 07 September 2013 PDF


Inspection carried out on 7 August 2013

During a routine inspection

Several people told us they were not sure if they had ever been asked for their consent to their care. On the two care records we looked at we saw there were no signatures to denote agreement to the care or any other form of verification of consent to their care. This meant there was the potential for a person using the service to have important decisions made about them without being fully informed.

People we spoke with told us they were satisfied with the care and support they received. One person told us �It�s lovely here� and another said �They look after me�. One person told us �The night staff are brilliant�. A relative described the care as fabulous. We saw that staff had warm relationships with people and one person told us �It�s comfortable here�. Most people using the service also told us they enjoyed their food and described the meals as good.

When people�s needs changed relevant specialists were called in and re-assessments of need were undertaken.

People we spoke with told us they were satisfied with the cleanliness of their rooms and thought the home was always hygienic. One person told us �It�s spotless�. Staff we spoke with were able to describe infection control procedures and said they used personal protective equipment such as gloves and aprons. They were clear about what to do to prevent infections spreading.

We saw there were sufficient staff on duty to meet people�s needs and there was a clear process for the management of complaints.