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Goyt Valley House Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 24 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 January 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

During our visit we looked at a copy of the staff rota. The manager told us that they were satisfied that they had sufficient staff to meet the needs of all people who used the service within a 24 hour period.

The manager told us that they were satisfied that they had enough staff to cover any annual leave or sickness without the need to use agency staff. The staff rota showed relief staff had been used to cover sickness and annual leave where necessary. The provider employed a bank of relief staff that were familiar with the people living in the home and their needs. We observed staff attending to people throughout the day. For example, helping them to sit where they wanted. A relative we spoke with told us, “There are always staff around to approach.” This meant people received continuity of care from adequate levels of staffing.

A member of care staff had recently been appointed a new position of activities co-ordinator. We saw a number of people engaged in activities. For example, reading, playing cards and colouring. We saw an activities planner which identified planned activities such as bingo and entertainers. The manager told us that most people had relatives who would take the people out or to health appointments. Where people did not have relatives to support people to health appointments a member of staff would support the person.

We saw a copy of the training matrix which showed training for staff. Staff told us that the provider supported them with any identified training needs. We saw that new members of staff had been enrolled on Qualifications and Credit Framework (QCF). This replaces the National Vocational Qualification (NVQ). A person we spoke with said, “Staff are well trained, they go for a lot of training.” This meant that people were supported by people who had the skills, knowledge and experience to safeguard their health, safety and welfare.