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Goyt Valley House Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 24 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 January 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

During our last inspection of the home on 5 December 2012 we found that people were not always fully protected against the risk of receiving care that was inappropriate or safe. This was because there was insufficient information available regarding risk and people’s individual preferences regarding their care to fully ensure their welfare and safety. We reviewed the provider’s action plan as part of our inspection.

At this visit we found that people’s needs were fully assessed and their care and support was being planned and delivered in line with their care plan. We reviewed four people’s care plans and we found they included a full assessment of each person’s needs.

People living in the home told us how staff helped them. One person told us that they were helped with aspects of dressing. We saw staff offering help with personal care, asking a person if they would like to have a shave. This was included in the persons care plan. People told us that their privacy and dignity were respected and people were supported to practice their religious beliefs by attending church. Staff we spoke with demonstrated good knowledge of people’s needs. This showed that people’s individual needs were met.

We found that people’s care and support was planned and delivered in a way that was intended to ensure their safety and welfare. We saw risk assessments for health conditions such as diabetes and chronic obstructive pulmonary disease (COPD). Risks identified to people’s health and welfare were recorded in their care plans and showed the action staff needed to take to minimise these. An example included, ensuring people’s rooms had fresh air whilst maintaining appropriate room temperatures. The provider had made thermometers available for room temperature monitoring. This meant that people were protected from unsafe or inappropriate care.

We spoke with number of professionals who visited the home. We spoke with a district nurses, nurse practitioner, community psychiatric nurse and a social worker. All the professionals spoke positively about the home. We were told that there was good partnership working between the home and all the professionals. A social worker who was visiting said, “Staff are very professional, they do proper assessments and come to reviews prepared.” Other comments included, “The standards of care were high, staff contact us if they have any concerns” and “The home is well run and efficient.” They told us that people were up to date with health checks. Some people we spoke with told us that they had access to health professionals such as chiropodist, podiatrist and opticians. This meant that people’s health was monitored and people had fair access to services.

All of the people we spoke with told us the care they received was good. One person said, "The girls [care staff] are like family, if you want anything they will get if for you." Another person said, "Staff responds quickly to alarm bells." A relative told us that staff arranged for a Doctor to visit when their relative had a cough.

We saw there were arrangements in place to deal with foreseeable emergencies. This included written fire procedures, which included personal emergency evacuation plans for each person living at the home. We also saw that records were kept of the weekly testing of the fire alarm system.