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Inspection report

Date of Inspection: 4 October 2013
Date of Publication: 2 November 2013
Inspection Report published 02 November 2013 PDF | 73.63 KB

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 October 2013, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare.

Reasons for our judgement

On the day of our inspection, there were no treatments planned and people were attending a clinic for visual field tests. The staff informed us that surgical treatment was generally carried out within clinics at local hospitals. The provider only carried out minor surgical treatments, such as the removal of cysts at this location.

We looked at three records of people who had attended a clinic during the week of our inspection, and contacted them by telephone to determine whether they were happy with the service they had received. The records showed evidence that people’s needs had been assessed and we saw they included a medical history which identified any known allergies, medical concerns and if people required additional support due to a disability. Information about health conditions that may affect treatment were recorded, which meant health risks to people had been considered.

Following each visit, the records were updated with information about the planned treatment. Letters were written to the person’s doctor and to the hospital. One person told us, “My doctor always knows what’s been happening, they always keep him informed.” This meant other professionals who were supporting the person were kept up to date and could continue to support people to keep well.

People we spoke with told us they were happy with the care and treatment they received. They told us they were able to consider all information before they made a decision to continue with any treatment. One person told us, “I don’t live in England but I come over here because the care and treatment we receive is so good.” Another person told us, “The staff are very friendly and let me know what’s happening and why they’re doing things. I’ve been coming here for some years now, and I’m more than happy with everything that’s been done.”