Archived: The Grange - Benenden

The welfare of people who used the service was promoted by a variety of opportunities for social and recreational activities. People told us 'I like doing things and I watched a DVD about butterflies' and 'I enjoy gardening'. People were supported to be as independent as possible in their daily tasks and by learning new skills and work opportunities.

People were protected from the risk of abuse. There was a system in place that supported people with their financial affairs. One person told us 'My money is safe'.

People benefitted from safe and comfortable accommodation, which was suitably designed and maintained to meet their needs. People's health and safety was protected from risks associated with the environment in which they lived.

People who used the service were supported by enough staff who knew how to meet their needs. One person told us 'Staff are nice and helpful'.

People were asked for their views about the service provided. We saw that people were able to communicate their views to staff, who listened and took action. One person told us 'I can ask staff about something if I want to.'

Four people attended college to learn skills in independence and in how to access the community. One person told us 'I work. I get myself up and get there. I get two buses. I try to be as independent as possible and do as much for myself as I can.' The welfare of people was promoted by a variety of social and leisure activities and learning new skills.

Records showed that people's health care needs were assessed, monitored and met. People had access to health and social care professionals. People who used the service were assessed for any risks associated with the support they received.

Staff received training and support, which helped them to meet people's needs. The staff we spoke with explained what they would do if they suspected abuse and how they would protect people. One person who used the service told us 'I'm more relaxed now and feel safe.'

People who used the service, their representatives and staff were asked for their views about their care and treatment and these were acted on. A visitor told us 'They do lots of things with people and give them a chance to express themselves.'